01 - Consumer Focus
The sale or purchase of your home is one of the most important financial decisions you will ever make. Working with a QSC real estate professional allows you to receive a written commitment from your broker that describes the services he or she commits to providing.
02 - Have You Ever Had a Bad Real Estate Experience?
Working with a Quality Service Certified real estate professional is the best way to buy or sell a home, as you know in advance the services that your Real Estate Broker will provide you with.
03 - Commitment
Have you ever received an empty promise? The QSC customer satisfaction survey gives you the opportunity to evaluate your broker’s service after the closing of the transaction, and thereby enables consumers to assess the public’s satisfaction level with the service provided by a particular broker.
04 - Putting Their Reputation to the Test
Quality Service Certified Real Estate Brokers are willing to have their customer satisfaction record publicly available. They have chosen to make excellent customer service their trademark.
05 - Proof of Past Satisfaction
You can check out your Real Estate Broker’s Customer Satisfaction Rating, a score compiled from surveys completed by the broker’s past customers. It is evidence of their past clients’ satisfaction level.
06 - Quality Service Assurance Survey
After your purchase or sale, you will have the opportunity to fill out the Quality Service Assurance Survey. Your evaluation will be added to your Real Estate Broker’s permanent file. This entire survey process, including the analysis of results, is administered by an independent research company.
07 - Greater Satisfaction
According to surveys compiled by Leading Research Corporation, an independent firm, for Real Estate Brokers in Canada, clients of QSC certified brokers report a high level of satisfaction in their real estate sale or purchase experience.
08 - Value – You Will Get What You Pay For
QSC brokers are committed to following the Quality Service process and providing a high level of customer service. The written commitment and detailed explanation of the process that are provided by your QSC broker ensure that you know what you are getting.
09 - Trained in Quality Service Delivery
A QSC certified Real Estate Broker is among a group of real estate professionals who have completed training and certification related specifically to quality service and customer satisfaction. QSC brokers must maintain a certain customer satisfaction rating to keep their QSC designation.
10 - Written Commitment
A Quality Service Certified Real Estate Broker provides a written commitment, upfront, by providing detailed explanations of the services he provides.
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